Skills for Remote Workers

MSLETB, in collaboration with IDA Ireland, Enterprise Ireland, the Regional Skills Forum, SOLAS, Grow Remote and Tara 365 Learning, has created this training programme to develop the skillset required of candidates wishing to enter into employment in the area of remote work.

It is generally accepted that remote workers are expected to: work autonomously, use time efficiently, adapt to change and focus on their Professional Development.

The aim of the programme is to equip learners with the digital skills, self-awareness, experience and remote techniques needed to work effectively and visibly in a remote team environment. The course will also provide each participant with an individual Mentor/Trainer to support the learning journey.In addition, the programme will guide learners on their journey from initial career possibilities through to preparing for remote interviews.

This 8-week course is delivered fully online and learners will require access to a PC, laptop or tablet. with good broadband connection in order to participate.

As part of this programme, participants will be offered two individual and personalised career coaching sessions by a qualified coach, at the beginning and at the end of the course. In addition, student mentoring sessions are planned to take place throughout the course.

The QQI L5 Customer Service module of the Programme will be delivered by MSLETB, while core digital skills needed for remote working will be delivered by Tara 365 Learning. Grow Remote will focus on areas such as communication, time management, productivity and self-awareness in working remotely.

Hours: Tuesdays & Thursdays, 10am-12pm / 2-4pm Fridays: 11am -12.30pm. There is no charge to participate in this training. The training will commence July 5th - subject to numbers.

Former course participants

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Entry Requirements

  • Education: Applicants should have a standard of knowledge, skill and competence equivalent to NFQ Level 4 when accessing a Level 5 programme. Applicants may have participated in primary and secondary education although no formal qualifications are required.
  • Aptitude: Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
  • Previous Experience: Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.


Title Award Awarding Body
Customer Service

Level 5

Customer Service



Learning Outcomes

• Achieve excellence in Customer Service (QQI Level 5 Customer Service) focusing on working in a Remote Environment
• Learn how remote working differs from, or blends with traditional modes of work
• Learn how to work remotely and effectively in Microsoft 365, Google Applications, Zoom and Slack
• Explore how to raise your visibility within your remote working team
• Learn how to become a proficient remote worker through self-awareness, home/work balance, and time management skills
• Learn and improve your key presentation skills for the remote working environment
• Learn how to prepare yourself for remote interview and how to create a professional LinkedIn profile
• Through your one-to-one Coach/Mentor, explore what your personal strengths and weaknesses are and how to turn them to your advantage within a remote working environment
• A focus on Professional Development; developing future-ready skills

The above modules will be complemented by Grow Remote Facilitated Workshops featuring guest speakers from companies who are experienced in the remote working environment. This will equip participants with the skills to work remotely and a pathway to find remote work, as well as fostering connections within a wider remote working community. The Grow Remote workshops will explore the following topics:
• Grow Remote is a not for profit with a mission to enable people to work, live and participate locally by making remote work (via employment) both visible and accessible. At you can find your local remote working community chapter.
• Topics covered - Remote working culture: Remote working case studies; Preparing for Online Interviews; The Virtual Hiring Process; Transferable Skills for Remote working; Individual Difference and Remote Working; Setting Up for Remote Work.


Further Details

This 8 week part-time course is delivered fully online and learners will require Internet access and a computer, laptop or tablet to participate.

Click this link to sign up: